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Owned and operated by Outdoor Living Escape, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days after that. Larger items like pergolas, gazebos, and outdoor kitchens may require additional handling time, and we will keep you updated every step of the way.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have questions about your shipment status, feel free to email or call us during business hours.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start the return process.
Can I exchange an item for a different product?
We are happy to help with exchanges on eligible items within our return window. Please contact us with your order number and the product you would like instead, and we will walk you through the next steps.
How do I choose the right pergola or gazebo for my space?
Consider your available patio or deck area, the amount of shade you want, and whether you prefer a freestanding or attached structure. Our product pages include detailed dimensions and materials so you can find the right fit for your outdoor space.
What materials are your outdoor kitchens and fire pits made from?
Materials vary by product and are listed on each product page. Many of our outdoor kitchens and fire pits feature weather-resistant steel, stone, or composite construction designed to hold up through seasons of outdoor use.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free shipping on most orders within the Continental U.S., with no order minimum required.
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